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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Design Guide for Cisco Unity
Release 5.x
Revised May 6, 2008
Text Part Number: OL-14619-01
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Strany 1 - Design Guide for Cisco Unity

Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706 USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 4

Strany 2

xDesign Guide for Cisco Unity Release 5.xOL-14619-01Preface Additional Cisco Unity Documentation, System Requirements, and Supported Hardware and Sof

Strany 3 - CONTENTS

8-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 8 Voice-Recognition Access to Cisco Unity

Strany 4 - Contents

CHAPTER9-1Design Guide for Cisco Unity Release 5.xOL-14619-019Migrating to Cisco Unity from Another Voice-Messaging SystemWhen the customer is replaci

Strany 5

9-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 9 Migrating to Cisco Unity from Another Voice-Messaging System • The supporting

Strany 6

IN-1Design Guide for Cisco Unity Release 5.xOL-14619-01INDEXAalternate extensions 6-32alternate MWIs 6-33audio codecsaffect on file size 3

Strany 7 - Configuration

IndexIN-2Design Guide for Cisco Unity Release 5.xOL-14619-01EExchangeActive Directory considerations 4-5considerations 4-7considerations with

Strany 8

IndexIN-3Design Guide for Cisco Unity Release 5.xOL-14619-01speech access to Cisco Unity 8-1standby redundancycompared to failover 7-1diagram

Strany 9 - Document Conventions

IndexIN-4Design Guide for Cisco Unity Release 5.xOL-14619-01

Strany 10 - OL-14619-01

xiDesign Guide for Cisco Unity Release 5.xOL-14619-01PrefaceObtaining Documentation, Obtaining Support, and Security GuidelinesFor information on obta

Strany 11 - Guidelines

xiiDesign Guide for Cisco Unity Release 5.xOL-14619-01Preface

Strany 12

CHAPTER1-1Design Guide for Cisco Unity Release 5.xOL-14619-011Design Guide OverviewThe following table lists the feature areas that affect the design

Strany 13 - Design Guide Overview

1-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 1 Design Guide Overview Interoperating with or migrating from other voice-messagin

Strany 14

1-3Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 1 Design Guide Overview

Strany 15

1-4Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 1 Design Guide Overview

Strany 16

CHAPTER2-1Design Guide for Cisco Unity Release 5.xOL-14619-012Cisco Unity Concepts • How Cisco Unity Works, page 2-1 • Characteristics of Unified Me

Strany 17 - Cisco Unity Concepts

2-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Characteristics of Unified Messaging and Voice Messaging Sy

Strany 18 - Voice Messaging

2-3Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Hardware Components of a Cisco Unity SystemThe message stor

Strany 19

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMM

Strany 20 - Phone Systems)

2-4Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Hardware Components of a Cisco Unity SystemCisco Unity can

Strany 21

2-5Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Hardware Components of a Cisco Unity Systeminformation). Al

Strany 22 - Where Cisco Unity Stores Data

2-6Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Software Components of a Cisco Unity System • Give subscri

Strany 23 - Exchange

2-7Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Where Cisco Unity Stores Datacurrently supported by DUC for

Strany 24 - Active Directory

2-8Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Where Cisco Unity Stores Data • Reliability: Because subsc

Strany 25

2-9Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Where Cisco Unity Stores DataThe directory replicates the i

Strany 26

2-10Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 2 Cisco Unity Concepts Where Cisco Unity Stores DataBecause this information can

Strany 27 - Name Resolution

CHAPTER3-1Design Guide for Cisco Unity Release 5.xOL-14619-013Network Infrastructure RequirementsSee the following sections: • Availability of Networ

Strany 28

3-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 3 Network Infrastructure Requirements Availability of Network Resources • Adminis

Strany 29

3-3Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 3 Network Infrastructure Requirements Using Firewalls with Cisco Unityduring insta

Strany 30 - Number of Voice Ports

iiiDesign Guide for Cisco Unity Release 5.xOL-14619-01CONTENTSPreface ixAudience ixDocument Conventions ixAdditional Cisco Unity Documenta

Strany 31 - Audio Codecs

3-4Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 3 Network Infrastructure Requirements Sizing and Scaling Cisco Unity ServersMaximu

Strany 32 - Audio Codecs

3-5Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 3 Network Infrastructure Requirements Audio CodecsIn some cases you might find tha

Strany 33 - Deployment Models

3-6Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 3 Network Infrastructure Requirements Audio CodecsTTS, TTY, Pocket PCs, and Hand-H

Strany 34 - Infrastructure

CHAPTER4-1Design Guide for Cisco Unity Release 5.xOL-14619-014Designing a Cisco Unity System with Exchange as the Message StoreThis chapter focuses on

Strany 35 - Deployment Models

4-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Deployment Mod

Strany 36

4-3Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Deployment Mod

Strany 37

4-4Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Physical Place

Strany 38

4-5Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considerations

Strany 39

4-6Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considerations

Strany 40

4-7Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considerations

Strany 41

ContentsivDesign Guide for Cisco Unity Release 5.xOL-14619-01Some Subscriber Information and Configuration Settings Are Stored on the Cisco Unity Serv

Strany 42

4-8Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considerations

Strany 43

4-9Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Considerations

Strany 44

4-10Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store Consideration

Strany 45

CHAPTER5-1Design Guide for Cisco Unity Release 5.xOL-14619-015Designing a Cisco Unity System with Domino as the Message StoreThis chapter focuses on u

Strany 46

5-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisc

Strany 47 - Server Placement

5-3Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisc

Strany 48 - Authentication

5-4Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisc

Strany 49 - Domino Clusters

5-5Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisc

Strany 50 - Client Access Licenses

5-6Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisc

Strany 51

5-7Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Overview of Cisc

Strany 52 - Voice Messaging Configuration

ContentsvDesign Guide for Cisco Unity Release 5.xOL-14619-01Windows Domains and Domino Domains 5-5Server Placement 5-5Active Directory Account

Strany 53

5-8Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Cisco Unity and

Strany 54 - Network Services

5-9Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Unified Messagin

Strany 55 - Operational Tasks

5-10Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Voice Messaging

Strany 56

5-11Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Deploying Cisco

Strany 57 - Overview

5-12Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Deploying Cisco

Strany 58 - How an Integration Works

5-13Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Deploying Cisco

Strany 59 - How an Integration Works

5-14Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 5 Designing a Cisco Unity System with Domino as the Message Store Feature Parity

Strany 60

CHAPTER6-1Design Guide for Cisco Unity Release 5.xOL-14619-016Integrating Cisco Unity with the Phone SystemSee the following sections: • Overview, pa

Strany 61 - TIMG Integration

6-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System How an Integration WorksCisco Unit

Strany 62

6-3Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System How an Integration WorksLines and

Strany 63 - Phone system

ContentsviDesign Guide for Cisco Unity Release 5.xOL-14619-01Cisco Unified Communications Manager Authentication and Encryption for Cisco Unity Voice

Strany 64 - Call Control

6-4Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System How an Integration WorksDTMF Integ

Strany 65 - General Integration Issues

6-5Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System How an Integration WorksSerial (SM

Strany 66 - Using SCCP or SIP)

6-6Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System How an Integration WorksFigure 6-5

Strany 67 - Communications Manager

6-7Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System How an Integration WorksFigure 6-7

Strany 68 - Clusters

6-8Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Sample Path for a Call from the Ph

Strany 69

6-9Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System General Integration IssuesThe corr

Strany 70

6-10Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Strany 71 - When Data Is Encrypted

6-11Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Strany 72

6-12Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Strany 73 - Express Over a LAN

6-13Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Strany 74

ContentsviiDesign Guide for Cisco Unity Release 5.xOL-14619-01Installing Exchange 2003 on the Cisco Unity Primary Server in a Standby Redundancy Confi

Strany 75 - Unity Server

6-14Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Strany 76 - Call forward to busy greeting

6-15Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Strany 77

6-16Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Strany 78 - Integrating by Using SIP

6-17Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Strany 79 - SIP Compliance

6-18Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Strany 80 - PIMG or TIMG Units

6-19Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Strany 81

6-20Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Strany 82

6-21Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Cisco Unified Co

Strany 83 - Serial Integrations

6-22Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating by Using SIPIntegrati

Strany 84 - Cisco Unity Failover

6-23Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating by Using SIP • A uni

Strany 85 - Cisco Unity Failback

ContentsviiiDesign Guide for Cisco Unity Release 5.xOL-14619-01

Strany 86

6-24Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched

Strany 87 - Notes for PIMG Integrations

6-25Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched

Strany 88 - Optional Integration Features

6-26Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched

Strany 89 - Alternate MWIs

6-27Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched

Strany 90 - Centralized Voice Messaging

6-28Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched

Strany 91 - Centralized Voice Messaging

6-29Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Circuit-Switched

Strany 92

6-30Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Multiple Phone S

Strany 93 - Failover

6-31Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Integrating with Multiple Phone S

Strany 94 - Standby Redundancy

6-32Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Optional Integration FeaturesOpti

Strany 95 - Redundancy Configuration

6-33Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Optional Integration Features –A

Strany 96 - Standby Redundancy

ixDesign Guide for Cisco Unity Release 5.xOL-14619-01PrefaceSee the following sections: • Audience, page ix • Document Conventions, page ix • Addit

Strany 97

6-34Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Centralized Voice Messaging • Th

Strany 98

6-35Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Centralized Voice MessagingFor a

Strany 99

6-36Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 6 Integrating Cisco Unity with the Phone System Centralized Voice Messaging

Strany 100

CHAPTER7-1Design Guide for Cisco Unity Release 5.xOL-14619-017Cisco Unity Failover and Standby RedundancySee the following sections: • Comparison of

Strany 101 - Voice-Messaging System

7-2Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 7 Cisco Unity Failover and Standby Redundancy Standby RedundancyConfiguring Failov

Strany 102

7-3Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 7 Cisco Unity Failover and Standby Redundancy Standby Redundancy –Sufficient band

Strany 103

7-4Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 7 Cisco Unity Failover and Standby Redundancy Standby Redundancy • Both Cisco Uni

Strany 104

7-5Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 7 Cisco Unity Failover and Standby Redundancy Standby RedundancyDiagram of a Stand

Strany 105

7-6Design Guide for Cisco Unity Release 5.xOL-14619-01Chapter 7 Cisco Unity Failover and Standby Redundancy Standby Redundancy

Strany 106

CHAPTER8-1Design Guide for Cisco Unity Release 5.xOL-14619-018Voice-Recognition Access to Cisco UnityThe Cisco Unity voice-recognition feature lets us

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