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7-62
Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
OL-13844-01
Chapter 7 VPIM Networking
Notable Behavior
When the call transfer setting is set to “No (send directly to subscriber’s greeting),” the call transfer
number is automatically set to the subscriber extension (3047 in the example above), which is replicated
to the other networked Cisco
Unity servers.
Call transfers to VPIM subscribers created on other Cisco Unity servers are always handled by the phone
system (release to switch)—rather than by Cisco
Unity (supervised transfer)—even if the subscribers are
set up for supervised transfers (as in the above example). The release to switch call transfers happen
when:
• A Cisco Unity subscriber chooses to call the sender (live reply) after listening to a message left by
a VPIM subscriber. (Live replies to VPIM subscribers are always done release to switch, even when
the reply is to a VPIM subscriber on the same Cisco
Unity server.)
• A caller enters the extension of a VPIM subscriber from the automated attendant (for example from
the opening greeting), and the VPIM subscriber account is on another Cisco
Unity server.
• A caller spells the name of a VPIM subscriber from a directory handler, and the VPIM subscriber
account is on another Cisco
Unity server.
On a release to switch transfer, Cisco Unity dials the call transfer number configured for the VPIM
subscriber and hangs up, leaving the phone system to handle the call. Note the following limitations with
release to switch transfers:
• The VPIM subscriber call screening, call holding, and announce features are ignored.
• The call transfer setting “No (Send Directly to Subscriber's Greeting)” is ignored. Cisco Unity dials
the VPIM subscriber extension and hangs up. If the subscriber extension is a valid extension on the
phone system that Cisco
Unity is integrated with, then the subscriber phone rings. If the subscriber
extension is not a valid phone extension, what happens to the call after that depends on the phone
system and how it is configured. If you do not configure the phone system to handle calls to the
subscriber extensions, the caller may be disconnected.
Inbound Messages Are Delivered Only to Primary Extensions
When addressing a message to a Cisco Unity subscriber, users on the remote voice messaging system
must use the primary extension of the Cisco
Unity subscriber; alternate extensions are not supported.
Senders will receive an NDR if they address a message with the alternate extension of a Cisco
Unity
subscriber.
Note also that Cisco Unity does not accept messages from a remote voice mail system that are sent to
Cisco
Unity public distribution lists, call handlers, and interview handlers. Cisco Unity accepts
messages from a remote voice mail system only when they are sent to a subscriber primary extension.
When designing the numbering plan for Cisco Unity subscribers, as a best practice, configure the
primary extension of all Cisco
Unity subscribers with the extension that will be used for addressing from
the remote voice mail system. Configure all other required extensions as alternate extensions, as all other
functionality in Cisco
Unity can use alternate extensions.
Inbound Search Scope
In installations with multiple Cisco Unity servers networked together, the search scope for a matching
subscriber extension for inbound messages that are sent from another VPIM-compliant voice messaging
system is set to the global directory. It is not possible to limit the inbound search scope to either a dialing
domain or to the local Cisco
Unity server.
- (With Microsoft Exchange) 1
- CONTENTS 3
- Contents 4
- 5 AMIS Networking 5-1 5
- 6 Bridge Networking 6-1 6
- 7 VPIM Networking 7-1 6
- Audience 9
- Document Conventions 9
- Cisco Unity Documentation 10
- Guidelines 10
- Networking in Cisco Unity 13
- Voice Connector 16
- Ta b l e 1-14 Fax Messaging 23
- Digital Networking 27
- Licenses and License Pooling 28
- In This Chapter 28
- Setting Up Digital Networking 29
- Subscribers (Optional) 34
- Directory (Optional) 36
- (Optional) 37
- Dialing Domains 41
- Other Cisco 42
- Unity Servers 42
- Addressing Search Scopes 43
- When Numbering Plans Overlap 45
- To Use the GSM 47
- Distribution Lists 48
- System Broadcast Messages 49
- Cross-Server Logon 57
- Cross-Server Logon 58
- Testing Cross-Server Logon 59
- Directory Handlers 60
- Testing Cross-Server Transfer 63
- Cross-Server Live Reply 64
- Cross-Server Live Reply 65
- Internet Subscribers 69
- Subscriber Accounts 74
- Correcting Import Errors 76
- Deleting Internet Subscribers 80
- AMIS Networking 81
- Manager and Cisco Gateways 83
- Creating the UAmis Account 88
- Exchange 2003 90
- Setting AMIS Delivery Options 91
- Setting Up the AMIS Schedule 92
- Creating AMIS Subscribers 96
- 4. Public Distribution Lists 98
- OL-13844-01 100
- Correcting CSV Import Errors 101
- Single-Server Installations 103
- AMIS Concepts and Definitions 105
- Port Usage and Schedules 106
- UAmis Account 107
- Locations and AMIS Networking 109
- Message Addressing Options 109
- AMIS Subscribers 111
- Deleting AMIS Subscribers 114
- Extension Addresses 114
- Unity Assistant 116
- Migrating Subscribers in Bulk 117
- Design Considerations 119
- Maintenance 120
- Troubleshooting 121
- Notable Behavior 121
- Inbound Search Scope 122
- Notable Behavior 123
- Bridge Networking 125
- VPIM Networking 127
- Prerequisites 128
- Finish the Setup 130
- Determining the Domain Name 131
- Creating VPIM Subscribers 148
- 5. Subscriber Templates 150
- VPIM Concepts and Definitions 162
- Introduction to VPIM 163
- VPIM Messages 164
- VPIM Addresses 165
- VPIM Networking and Locations 166
- VPIM Subscribers 170
- CsVPIMConnector Logging 176
- Deleting VPIM Subscribers 180
- Phone Prefixes 184
- Audio Format Considerations 184
- Maintenance 186
- Directories 191
- VPIM Subscriber 193
- Subscriber 193
- Additional Functionality 197
- Configuration 198
- Additional Functionality 199
- Primary Location Settings 203
- Assigning Dial IDs 204
- Subscriber Addressing Options 206
- Location Addressing Options 210
- Overview 211
- Removing AMIS Networking 212
- Removing VPIM Networking 213
- Networking 219
- Subscribers 221
- GLOSSARY 227
- Bridge subscriber 228
- Glossary 229
- VPIM subscriber 234
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