Cisco Systems ICM Software Version 4.5 Uživatelský manuál stáhnout pdf (Strana 111)

Using Drill-Downs in Reports 111

5. Setting Thresholds

Table 9: Drill-Down Hierarchy

Type of Report (or

report component) Drill-Downs available

Base-only skill groups Peripheral skill group templates

Enterprise service Peripheral services templates

Enterprise skill group Peripheral skill group templates

Peripheral service Routes templates

Peripheral Peripheral service templates

Service array Peripheral service templates

If you are adding drill-downs to a historical report, only historical drill

down templates appear in the DrillDown Editor. Similarly, you can add

only real-time drill-downs to real-time reports.

Drill downs are not supported for the other report types.

5.2.2. Adding Drill-Downs

You can add drill-downs to existing reports, or you can create a report,

add drill-downs, and save the report. In either case, you must save the

report in order for the drill-down assignments to be saved.

À To add drill-downs to a report:

1. Open an existing report or create a new report.

2. With the report displayed on the screen, choose Edit→DrillDown.

Optionally, you can position the cursor over a report component,

hold down the right mouse button, and choose DrillDown from the

pop-up menu:

The report window is maximized and the mouse pointer changes to a

cross hair (+).

3. Click anywhere inside a report component (for example, inside a

graph or grid). The DrillDown Editor dialog box appears:

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Cisco Systems ICM Software Version 4.5 Uživatelský manuál Strana 111