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70 Reporting Basics
4.1. The GEOTEL Admin Workstation Group
From the Windows NT desktop, open the GEOTEL Admin Workstation
group. The group contains several applications:
The following applications are used in reporting on and monitoring call
center activity:
Job Scheduler. Lets you schedule reports to be generated and
printed at a later time.
Monitor ICR. Lets you view graphs and reports to monitor the
performance of the system as a whole or specific services and skill
groups within the system. You can also generate new graphs and
reports using templates provided.
Print Server. Works with the Job Scheduler to allow you to
automatically print reports at specific times.
See also:
See the Intelligent CallRouter System Manager Guide, Installation
Guide, and Administrator Guide for information on the other ICR
applications.
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